We’re proud to share that Definity has been recognized as a Representative Vendor in Gartner’s 2022 Market Guide for Microsoft Product Support Services, Worldwide.

This recognition highlights the strength of our Microsoft Product Support Service offerings and reinforces our position as a trusted global cloud partner.

For many organizations, Microsoft products make up a significant part of their software and SaaS environments. From infrastructure and collaboration tools to business-critical applications, these platforms play a central role in daily operations. Support quality has a direct impact on performance, productivity, and cost.

Gartner’s Market Guide is intended to help sourcing, procurement, and vendor management leaders evaluate alternative support solutions and identify providers that can deliver strong service and long-term value.

“We are honored to be named a Representative Vendor by Gartner, further demonstrating the value our Microsoft Product Support Service offerings bring to our customers and setting us apart from the competition," said Freddy Castro, CEO of Definity. "When customers partner with firms that have this prestigious accreditation, they get the peace of mind knowing their Microsoft products are supported, allowing them to focus on accelerating their business.”

According to Gartner, vendors included in the Market Guide were identified based on capabilities such as:

• Being a service provider, software reseller, and/or Microsoft and its Cloud Solution Provider partners

• Providing services across Microsoft’s broad product catalog and supporting products according to Microsoft’s published support life cycle

The report also reflects a broader shift in the market. Gartner projects that by year-end 2026, third-party providers of Microsoft support will represent 25% to 30% of the market, up from 10% to 15% in 2022.

At Definity, our Microsoft support approach is built around helping clients operate more efficiently while maintaining a high level of service. Through cost-conscious sourcing, technical account management, and designated support engineers, we work closely with internal IT teams to improve productivity, strengthen support coverage, and manage costs more effectively.

“Definity considers these capabilities to be a vital part of delivering high-impact business outcomes," said Mauricio Duran, President at Definity. "Our cost-conscious sourcing, as well as technical account managers and designated support engineers, enable the company to deliver a higher level of Microsoft support by interfacing with your internal IT and the Definity Team to boost productivity and increase affordability while maintaining high-quality service offerings.”

This recognition reflects the value we aim to bring to every client engagement: reliable support, practical expertise, and services that help organizations get more from their Microsoft environments.